Job Opening: RCAP; Technical Assistance Provider

Title: Technical Assistance Provider (TAP)

Location: Indianapolis, Indiana office with remote option

Type: Full Time, Salaried


The Indiana Rural Community Assistance Program (INRCAP) is a member of the nationwide RCAP Inc. network of non-profit organizations, helping rural communities and their water & wastewater systems achieve and maintain compliance with the Safe Drinking Water Act and the Clean Water Act.  Through a combination of training and technical assistance, RCAP Technical Assistance Providers help utility operators and other decision-makers to improve the managerial, financial, and technical capabilities of small utilities. RCAP TAPs also assist communities in need of new infrastructure facilities with the project development process and securing affordable financing. The Indiana Community Action Association has administered the Indiana RCAP program since 1981.


  • Provide compliance-based technical assistance to operators, board members, and managers of small community water and wastewater systems.
  • Conduct utility capacity assessments to identify the scope and cause of technical, managerial and financial issues, and develop strategies for targeted assistance.
  • Develop and deliver capacity-building training events and webinars for operators, boards, & managers.
  • Provide training and project development support to communities in need of infrastructure.
  • Document activities and provide regular reports on project progress.
  • Stay abreast of the latest in water regulations, funding, treatment processes/technologies, as well as managerial/ financial best practices for utility management.
  • Coordinate assistance with government agencies and other service delivery organizations.
  • Depending on the project, deliverables may include rate studies, water testing events, environmental reviews, public hearings, income surveys, GIS mapping, operations consultations, board training, policies & procedures, risk & resiliency assessments, bookkeeper training, facility assessments, compliance plans, asset management plans, loan & grant applications, water loss audits, budgets, energy use audits, & more.


Four-year degree from an accredited college in Engineering, Environmental Science, Hydrology, Public Health, Biology, Municipal Planning, Community Development, Geology, Municipal Finance, or related field. An active Indiana Drinking Water or Wastewater Operator License may count toward the education prerequisite, depending on work experience and other skills.


Minimum of three (3) years of experience in one or more of the following areas:

  • Drinking Water or Wastewater Operations or Management
  • Project Management
  • Municipal Finance
  • Civil Engineering
  • Environmental Public Health or Regulatory
  • Environmental Science/ Watershed Management

Preferred, but not required:  GIS, Operations, or Clerk experience

The successful candidate will be self-motivated, ethical, organized, independent, an effective oral & written communicator, professional, and able to prioritize tasks between concurrent projects and deadlines.


The position involves daily office work as well as monthly site visits to provide technical assistance and training to an average of 12 concurrent projects. Site visits may be facility inspections, meetings, or trainings, and may occur during the day or evening. Overnight in-state travel is rare.

To promote a work-life balance and accommodate for travel, Indiana RCAP staff work flex-time schedules primarily from home offices, reporting to the central office at the Indiana Community Action Association in Indianapolis on a monthly basis.

The INRCAP team consists of 4-6 TAPs, who attend up to two mandatory, out-of-state RCAP training conferences annually. The TAPs may attend regional and national industry events for further networking and professional development opportunities.


Competitive benefits package includes health, life, vision, and dental insurance, generous paid time off in addition to 12 paid holidays, 5% of salary contributed by employer to retirement account, and mileage & cell phone reimbursement. Salary will be commensurate with experience, starting at $42k. Flexible schedules, including ability to work from home office, facilitate a work/life balance.


Send resume, along with a writing sample and two references, to Questions about the position should be sent to the same.

The Indiana RCAP is a program of the Indiana Community Action Association, and a member of the RCAP Inc. network of not-for-profit technical assistance providers. Equal Opportunity Employer.